cod4dPrivacy Policy

This page describes what we collect when you use cod4d and how we keep that data protected. We operate an online gaming and sportsbook platform available in supported Indonesian jurisdictions, and protecting your personal information is central to that operation. We collect only what we need to verify your identity, process your deposits and withdrawals, detect fraud, and comply with local gaming regulations.

Our policy applies to everyone who creates a cod4d account through our Android app, iOS browser access, or desktop web interface. When you log in, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account, place bets on Liga 1 or other markets, or request a withdrawal, you share data with us. This document explains what that data is, where we store it, who has access to it, and what rights you have over it.

We've written this policy in plain language rather than dense legal jargon. We focus on the practical details—what information we collect on your phone during KYC verification, how long we keep transaction records, which third-party payment processors see your data, and how to contact us if you have concerns. If you have questions after reading, our support team can clarify via in-app chat or email.

Data we collect when you use cod4d

We collect different types of data at different points in your cod4d experience. When you first create an account, we ask for your email address and a password. When you complete identity verification (KYC), we collect your government-issued ID (national ID, passport, or driver's license), your date of birth, your registered address (whether that's in Jakarta, Surabaya, Bandung, Medan, or elsewhere within a supported jurisdiction), and a selfie photo. We use these to confirm your identity, prevent underage access, and verify that you're in a jurisdiction where we operate.

When you deposit funds on cod4d, we collect payment method details—but not directly. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive a tokenized confirmation from your e-wallet provider showing the deposit was authorized, but we never see your wallet login credentials. If you use a bank transfer from mobile banking, local payment, online payment, or e-wallet, we log the virtual account number and the confirmation that funds arrived, but your banking credentials stay within your bank's systems.

We also collect transaction records: what you bet on, when you placed bets, how much you wagered, which Liga 1 fixtures or esports markets you selected, your wins and losses, and your withdrawal requests. We log your login times, device information (Android or iOS, app version, phone model), your IP address, and any support conversations you have with our team. We use cookies and similar trackers on the web version of cod4d to remember your login session and show you relevant sports fixtures based on past browsing.

Account data

Email, password, government ID, address, date of birth, phone number (if you provide it for 2FA).

Payment data

Tokenized confirmation from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment. We never store your credentials directly.

Activity data

Bets placed, amounts wagered, selections, withdrawals, login times, device details, IP address.

Support data

Chat transcripts, emails, and dispute records between you and our support team.

How we use your data on cod4d

We use your account data (email, ID, address) to verify who you are when you log in and to prevent account takeover. We check your address against our licensed jurisdictions to ensure cod4d services are available in your region. If you move to an unlicensed area, we use your updated address to restrict access where required by law. We also use your KYC documents to detect fraud—if someone tries to open a duplicate account using the same ID, our system flags it.

We use your payment data to process deposits and withdrawals. When you request a withdrawal, we verify your balance, cross-reference your transaction history, and detect patterns that might indicate fraud (like rapid deposit-and-withdrawal cycles). We keep withdrawal records for regulatory compliance and dispute resolution. If a withdrawal fails or you believe a transaction was unauthorized, we use these records to investigate and respond.

We use your activity data (bets, wins, losses) to calculate your account balance accurately, resolve disputed results, and provide you with a transaction history you can review anytime in your cod4d account. We also use this data to monitor for bonus abuse—if someone attempts to claim multiple bonuses through duplicate accounts or coordinate bets across accounts, we detect and prevent that.

Third parties who access your cod4d data

We share your data with the payment processors you choose. When you deposit via online payment, your tokenized transaction confirmation goes to e-wallet's systems. When you withdraw to mobile banking, local payment receives confirmation that you've requested a payout to your account. These processors need basic information—your e-wallet username and transaction amount—to complete the transfer, but they do not receive your gaming history or cod4d account balance.

We also share data with our fraud-detection partner. This third-party service receives transaction amounts, timestamps, device information, and IP addresses to identify patterns that might indicate fraud or money-laundering. They do not receive your KYC documents or account credentials. Similarly, we share anonymized betting patterns with our game providers (who operate slot games like Aviator and Sweet Bonanza, and live-dealer studios for blackjack and roulette) so they can monitor for technical issues or exploits, but they see no personal identifiers—only aggregate counts and timing.

We are required by local gaming regulators to share certain data with them: your verified identity, transaction history, and account status. These regulators use this data to ensure cod4d operates fairly and within licensed parameters. We may also disclose data to law enforcement if legally required by warrant or court order.

How we protect your data on cod4d

All communication between your phone or browser and our servers is encrypted using TLS (the same standard that protects bank transactions). Your password is hashed—we store a one-way transformation of it, not the actual password. If our database were compromised, an attacker could not recover your original password. Your KYC documents and payment confirmations are encrypted at rest in our database, separate from your betting history.

We enforce strict access controls. Our support team can view your account balance and transaction history if you contact us with a question, but they cannot see your password or access your account without your explicit request. We log all staff access to customer data for security audits. If you reset your password, all existing login sessions expire immediately, forcing you to log in again—this prevents session hijacking even if someone online paymentefly obtained a token.

Your rights and data retention on cod4d

You have the right to access all personal data we hold about you. Log into your cod4d account and view your KYC verification status, transaction history, login records, and support tickets. If you believe any data is incorrect, contact our support team and we will review and correct it. You can also request a complete export of your data in a machine-readable format—we will provide this within 30 days.

You may request deletion of your account and associated data. We will close your account and delete your password and email within 7 days. However, we retain your transaction records for three years to comply with financial regulations and gaming licensing requirements. These retained records are used only for regulatory reporting and dispute resolution—we do not use them for marketing or profiling.

We retain KYC documents (ID and selfie) for as long as your account is active, plus three years afterward. We delete cookies and session tokens 90 days after your last login. If you dispute a withdrawal or a result, we retain related records for 12 months to support investigation. Idul Fitri, Idul Adha, and Imlek holidays do not pause our retention schedules—they continue on calendar days.

Contact us about your data

If you have questions about what data we collect, how we use it, or your rights under this policy, contact our support team through the in-app chat on cod4d. We respond within one business hour during weekday operating hours. You can also email us with your inquiry, and we will respond within two business days.

If you believe we have mishandled your data or violated this policy, you also have the right to lodge a complaint with the relevant data-protection or gaming regulator in your jurisdiction. We will cooperate fully with any official inquiry. This policy may be updated from time to time as our services evolve or regulations change. We will notify you of material changes via email and in-app notification. Your continued use of cod4d after notification constitutes acceptance of the updated policy.